Shipping policy
Shipping Policy for Print on Demand (POD) Products Fulfilled via Printful
Last Updated: January 9, 2025
Processing Time: All Print on Demand (POD) products are custom-made just for you! Once your order is placed, it will typically take 2-7 business days for us to process and fulfill the order. This processing time includes printing, packing, and shipping preparation by our partner, Printful.
Shipping Time: After your order has been fulfilled, the shipping time will depend on the shipping method selected at checkout and your location. Estimated shipping times are as follows:
- Domestic (U.S.) Shipping: 3-7 business days
- International Shipping: 7-21 business days
Please note that the delivery time may vary based on shipping carriers, customs processing, and other factors beyond our control.
Shipping Methods & Costs: We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and selected shipping method. We currently ship to most countries worldwide.
Order Tracking: Once your POD order is shipped, you will receive a tracking number via email. You can track your order's progress directly through the shipping carrier's website.
Customs & Duties (International Orders): For international orders, please note that you may be subject to customs duties and taxes, which are the responsibility of the customer. These fees are determined by the destination country and are not included in the product or shipping cost at checkout.
Packaging: All Print on Demand products are carefully packed by Printful to ensure safe delivery. Packaging may vary depending on the product type, but we always prioritize sustainability and protection during transit.
Delays: While we strive to ensure timely delivery, shipping delays may occur due to factors such as holidays, weather conditions, and international customs. We cannot be held responsible for such delays, but we will always assist you with tracking and any issues that may arise.
If you have any questions or concerns about your POD order, please contact us at jacks@eejacks.com.
Shipping Policy for Original Fine Art Paintings by E.E. Jacks
Last Updated: January 9, 2025
Processing Time: Each Original Fine Art Painting by E.E. Jacks is a one-of-a-kind, hand-painted piece of art, and as such, the processing time may vary. On average, please allow 5-10 business days for us to prepare and ship your artwork after your order is placed. This time frame includes packaging and handling.
Shipping Time: Once your original artwork is shipped, the delivery time will depend on the shipping method selected and your location. Below are the estimated shipping times:
- Domestic (U.S.) Shipping: 3-7 business days
- International Shipping: 7-21 business days
Shipping Methods & Costs: For Original Fine Art Paintings, we offer insured and secure shipping through trusted carriers like USPS, FedEx, UPS, and DHL. Shipping costs are calculated at checkout and are based on your location, the size of the artwork, and the selected shipping method.
Packaging: All original paintings are carefully packaged by an E.E. Jacks FIne Art Team Member to ensure they arrive in perfect condition. We use high-quality materials, including custom crates, reinforced boxes, and protective padding, to safeguard your artwork during transit.
Insurance: Every original artwork is insured during shipping, providing peace of mind for both you and us. In the unlikely event that your artwork is damaged during shipping, please contact us immediately, and we will assist you with the claims process.
Order Tracking: Once your artwork is shipped, you will receive an email with tracking information to monitor the delivery progress.
Customs & Duties (International Orders): International customers are responsible for any customs duties or taxes that may be applied to their order by their country of residence. These charges are not included in the price of the artwork or the shipping cost and must be paid directly to the customs authorities.
Delays: While we aim to ship orders promptly, please be aware that shipping delays can occur due to factors beyond our control, such as weather, shipping carrier issues, or customs delays. We will keep you informed of any significant shipping delays and assist you in tracking your order.
Returns & Exchanges: Due to the nature of original artwork, we do not accept returns or exchanges for paintings unless the item is damaged during shipping. In the event of damage, please notify us within 7 days of receiving your artwork, and we will guide you through the return and claims process.
For any additional questions or concerns regarding shipping, please feel free to reach out to us at jacks@eejacks.com.